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Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
3COM	Internet Server Internet Firewall 25 SuperStack 3 Firewall OfficeConnect Dual 56K Modem Internet Firewall DMZ PC Cards NICS OfficeConnect Ethernet Hubs OfficeConnect Fast Ethernet Hubs OfficeConnect Dual Speed Hubs SuperStack III Baseline Dual Speed Hubs SuperStack III Baseline Hubs OfficeConnect Dual Speed Switch OfficeConnect Baseline Switch	Lifetime	Reseller purchase	0800 446 398
	SuperStack II Dual Speed Hub 500 SuperStack II Hub's 10 SuperStack II PS Hub 40s and Hub 50 Transceiver Interface Modules SuperStack II Switch 610 SuperStack II Switch 1100's SuperStack II and III Switch 3300s SuperStack III 4900 and 4900SX	+5 Lifetime. Includes replacement of hardware before receipt of defective product during the first five years, subject to availability. Return to factory for free repair thereafter. Warranty covers fan, power supply and power adapter for the first five years only.	Reseller purchase	0800 446 398
	Home Wireless Gateway Broadband Modems OfficeConnect 812 ADSL Router	Five Years	Reseller purchase	0800 446 398
	AirConnect Wireless LAN Access Point AirConnect Wireless LAN PC Card AirConnect Wireless LAN PCI Card	Three Years	Reseller purchase	0800 446 398
	SuperStack 3 Remote Access System Switch 4007 SuperStack II Switch 3900 and Modules SuperStack II Switch 9300s SuperStack II Switch Matrix Module	One Year	Reseller purchase	0800 446 398

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
3M	All	Three Months	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
APC	All	Two Years	Enduser purchase	0800 333 373

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
BROTHER	For machines worth over $1,000 RRP	One Year Onsite	Enduser purchase	Auckland (09)307 6117 Wellington (04)499 9596 Christchurch (03)366 0937
	For machines worth under $1,000 RRP	One Year RTB	Enduser purchase	As above

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
CASIO	All Products	One Year	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
COMPAQ	Proliant Servers	Three Year full parts and labour warranty	Enduser purchase	0800 449 552
	Presario Desktops	One Year parts and labour RTB	Enduser purchase	(09)356 1457
	Presario Notebooks	One Year RTB international parts and labour warranty	Enduser purchase	(09)356 1457
	Presario Inkjet printer	One Year RTB	Enduser purchase	(09)356 1457
	Deskpro SB & EX	Three Year limited warranty, 1st year onsite parts & labour, years 2&3 RTB parts only.	Enduser purchase	0800 449 552
	Deskpro EN, EN SFF	Three Year full parts and labour, onsite	Enduser purchase	0800 449 552
	Compaq iPAQ Desktops	One Year onsite parts and labour.	Enduser purchase	0800 449 552
	iPAQ Handheld Devices	One Year RTB parts & lavour	Enduser purchase	0800 449 552
	Armada Notebooks - 100s	1 Year limited international pick-up service	Enduser purchase	0800 449 552
	Armada Notebooks - E500	One Year limited international pick-up service.	Enduser purchase	0800 449 552
	Armada Notebooks - M300	One Year limited international pick-up service	Enduser purchase	0800 449 552
	Armada Notebooks - M700	Three Year parts and labour international RTB	Enduser purchase	0800 449 552
	Compaq MicroProjectors	One Year RTB	Enduser purchase	0800 449 552
	Compaq Spare Parts	Various	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
DLINK	Network Adaptors, 10Mb Managed and Unmanaged hubs	Lifetime	Enduser purchase	ExtremePC
	100Mb Fast ethernet and switching hubs	Three Years	Enduser purchase	ExtremePC
	All other products	One Year	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
DYNALINK	All	1 Year	Enduser purchase	Dynalink - 0800 653 962

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
EASYBOOKS	EasyBooks Software	Lifetime - if user subscribes for update services	Enduser purchase	Burge Hadfield Ltd (09) 571 4560

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
EPSON	Printers, Scanners, Lasers	One Year	Enduser purchase	Epson Accredited Service Agent(normal warranty) Epson DOA within 10 days 0800 237 766

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
FUJI HANIMEX	Digital Cameras	One Year	Enduser purchase	Hanimex NZ Ltd (09)414 0400

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
HP	EPC's	One Year Parts and Labour.	Enduser purchase	HP (Normal Warranty) as above
	All other servers	Three Year Parts and Labour Onsite	Enduser purchase	HP (Normal Warranty) as above
	CD Writers	One Year Parts and Labour return to HP DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432
	Tape Drives	Three Year's Parts and Labour return to HP DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432
	Trade ready drives	Two Year's Parts and Labour return to HP DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432
	Tape Libraries	Two Years Parts and Labour Onsite	Enduser purchase	HP (Normal Warranty) as above
	Jukebox's	One Year Parts and Labour Onsite	Enduser purchase	HP (Normal Warranty) as above
	LaserJet 1200/3200/3150 Series	Two Year's return to HP DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432
	LaserJet 2200 - 8150 Series	Two Year's Onsite	Enduser purchase	HP (Normal Warranty) as above
	Colour LaserJet 4550 - 8550 Series	Two Year's Onsite	Enduser purchase	HP (Normal Warranty) as above
	Colour LaserJet 8550MFP	One Year Onsitre	Enduser purchase	HP (Normal Warranty) as above
	Business InkJet 2200 Series	One Year return to HP DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432
	Business InkJet 2500 Series	One Year Onsite	Enduser purchase	HP (Normal Warranty) as above
	DesignJet Printers - all models	One Year Onsite	Enduser purchase	HP (Normal Warranty) as above
	JetDirect Print Servers All models	One Year return to HP DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432
	Procurve Switches	Lifetime Parts	Enduser purchase	HP (Normal Warranty) as above
	Digital Senders All models	One Year return to HP (Unit exchange) DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432
	DeskJets	One Year Parts and Labour return to HP DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432
	DeskJet Consumables	DOA or Faulty	Enduser purchase	HP DOA within 14 days 0800 471 432
	Office Jets	One Year Parts and Labour return to HP DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432
	Consumables	All unexpired product	Reseller purchase	ExtremePC
	Scanners	One Year Parts and Labour return to HP DOA within 14 days	Enduser purchase	HP (Normal Warranty) as above and HP DOA within 14 days 0800 471 432

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
IBM	Software	30 Days	Enduser purchase	IBM Warranty Service Logging Centre 0800 733 222
	Commercial Desktop - Netvista	Three Year Parts - One Year Labour Onsite. Onsite warranty available to endusers within 50km of main city.	Enduser purchase	0800 733 222
	Retail Desktop - Aptiva	One Year RTB	Enduser purchase	0800 733 222
	Commercial ThinkPad - A Series	One Year Customer Carry in Repair	Enduser purchase	0800 733 222
	Commercial ThinkPad - T Series	Three Year Customer Carry in Repair	Enduser purchase	0800 733 222
	Commercial ThinkPad - X Series	Three Year Customer Carry in Repair	Enduser purchase	0800 733 222
	Retail ThinkPad - I Series	One Year Customer Carry in Repair	Enduser purchase	0800 733 222
	X Series Server	Three Year Onsite. Onsite warranty available to endusers within 50km of main city.	Enduser purchase	0800 733 222
	Options (If installed into a non-IBM machine)	One Year Customer Carry in Exchange	Enduser purchase	ExtremePC
	Options (If installed into an IBM machine)	Warranty upgrades to follow the warranty of IBM machine it is installed into.	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
IMATION	Media all except below.	Lifetime	Enduser purchase	ExtremePC
	Media - 3M3590	10 Years	Enduser purchase	ExtremePC
	Hardware - SuperDisk Drives & CD-Burners	1 Year	Enduser purchase	Imation Tech Support Line 0800 445 922

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
KINGSTON	Memory Modules, Networking Adapters, Print Servers, Routers, IdentiGuard, Flash card readers, adaptors and microprocessor upgrade products	Lifetime	Enduser purchase	ExtremePC
	Hubs excluding power supply, switches excluding power supply	Three Years, Five Years and Lifetime Warranties	Enduser purchase	ExtremePC
	Network hub and switch power supplies, Print servers and routers without cooling fans, Fiber converters, Flash Memory cards (e.g CompactFlash, ATA Flash and Linear Flash); solid state PC card (PCMCIA) adapters, PC Card Readers	Five Years	Enduser purchase	ExtremePC
	StrataDrive	Three Years	Enduser purchase	ExtremePC
	Solid State Floppy Disk Cards (SSFDC)	Two Years	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
KODAK	Digital Cameras	One Year	Enduser purchase	Kodak Technical Support 0800 440 786
	Digital Camera Accessories	One Year	Enduser purchase	Kodak Technical Support 0800 440 786
	CD Writers	One Year	Enduser purchase	Kodak Technical Support 0800 440 786
	CD Media, Inkjet Media	No Warranty. Kodak Limitation of Liability: This product will be replaced if defective in manufacture or packaging. Except for such replacement this product is sold without warranty or liability even though defect, damage or loss is caused by negligence or other fault.		Kodak NZ 0800 500 135
	PPM Printers	One Year	Enduser purchase	Kodak Technical Support 0800 440 786

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
KYOCERA	FS-1000, FS-1200	Three Years or 100,000 pages RTB, (which ever occurs first)	Enduser purchase	0800 459623
	FS-1800, FS-3800, FS-6900	Three Years or 300,000 pages RTB, (which ever occurs first)	Enduser purchase	0800 459623
	FS-5900C	Two Years onsite	Enduser purchase	0800 459623
	FS-7000+, FS-9000	Three year or 1,400,000 pages onsite warranty (which ever occurs first). Warranty void if maintenance is not carried out at recommended interval (350,000 pages).	Enduser purchase	0800 459623

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
LEXMARK	Laser Printers Optra T, W, Colour Lasers and Liquid Laser J110	Two Years Onsite (Options for extended warranty, One, Two and Three Year options)	Enduser purchase	0800 441 324
	Laser Printers Optra E, M, Optra Colour 45 and Lexmark 24xx series	Two Years LexExpress (Options for extended warranty, LE One, LE Two and LE Three Year options)	Enduser purchase	0800 441 324
	Page Printer Supplies 3812 Fuser, Developer and Photoconductor 3816 Developer, Cleaning Unit, Fuser and Photoconductor	Three Months	Warranty expires Three months from date of installation but no longer than Two Years from date of purchase. Responsibiblity of user to document installation date.	0800 441 324
	Page Printer Supplies 4216 Supplies	Three Months	Enduser purchase	0800 441 324
	Page Printer Supplies Infoprint 2000 supplies Infoprint 3000 supplies 3130 Supplies 3160/Infoprint 60 Supplies 3170/Inforprint 70 Supplies 3800 Supplies 3812 Toner 3816 Toner 3820 Supplies 3825 Supplies 3827 Supplies 3828 Supplies 3829 Supplies 3835 Supplies 3900/Infoprint 4000 Supplies 3912 Print Cartridge 3916 Print Cartridge 3930 Supplies 3935 Supplies 6670 Supplies Infoprint 62 Supplies Infoprint Hi-Lite Colour Supplies	One Year	Enduser purchase	0800 441 324
	Data Storage Media 8mm Data and Cleaning Cartridges, 4mm Data and Cleaning Cartridges	One Year	Enduser purchase	0800 441 324
	Data Storage Media Optical Disk Cartridges	Two Years	Enduser purchase	0800 441 324
	Data Storage Media 3.5 inch Diskettes	Three Years	Enduser purchase	0800 441 324
	Data Storage Media 1/4 inch Maxi-Data and 1/4 inch Mini-Data Cartridges	Five Years	Enduser purchase	0800 441 324
	Data Storage Media 3480/90 and 3590 Tape and Cleaning Cartridges	Ten Years	Enduser purchase	0800 441 324
	Systems Printers Supplies MICR Ribbons	Three Months	Enduser purchase	0800 441 324
	Systems Printers Supplies Other System Printer Ribbons Printer Paper Printheads Ink Rolls Misc. Systems Printer Supplies	One Year	Enduser purchase	0800 441 324
	Typewriter and Word Processing Supplies Ribbons Lift-Off Tape Elements Printwheels	One Year	Enduser purchase	0800 441 324
	Laser Printers / LED Printers Toner Print Cartridges	Lifetime Warranty. Does not apply to cartridges which have been refilled or those which are empty as a result of normal use.	Enduser purchase	0800 441 324
	Laser Printers / LED Printers Font Cards	Five Years	Enduser purchase	0800 441 324
	Ink Jet Printers Ink Cartridges Coated and Other Specialty Papers Transparencies	One Year	Enduser purchase	0800 441 324
	Misc. PC Supplies / Accessories PC Printer Ribbons PC/WP Printer Paper Misc. PC Supplies	One Year	Enduser purchase	0800 441 324

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
LOGITECH	Mouse: 2 Button Mouse, First Mouse 3 Button, First Wheel Mouse, Mini Wheel Mouse, Trackman Marble Mouse	Two Years	Enduser purchase	Tech Support 02 8850 1192
	Mouse: Optical Mouse, Cordless Wheel Mouse, Cordless Mouse, Cordless Wheel Mouse - Special Edition, Cordless MouseMan Wheel, Marble Mouse, Marble Mouse (Silver finish), TrackMan Live	Three Years	Enduser purchase	Tech Support 02 8850 1192
	Mouse: Wheel Mouse Optical, MouseMan Wheel Optical, iFeel Mouse, iFeel MouseMan, Cordless MouseMan Optical, Trackman Wheel, Cordless TrackMan Wheel, Cordless TrackMan FX	Five Years	Enduser purchase	Tech Support 02 8850 1192
	Keyboards: Deluxe Access 104, Internet Keyboard	Two Years	Enduser purchase	Tech Support 02 8850 1192
	Keyboards: iTouch Keyboard (with USB hub), Cordless iTouch Keyboard, Cordless Freedom Navigator, Cordless Freedom Pro	Five Years	Enduser purchase	Tech Support 02 8850 1192
	Gaming: WingMan GamePad, WingMan GamePad Extreme, WingMan Attack, WingMan Extreme Digital 3D	One Year	Enduser purchase	Tech Support 02 8850 1192
	Gaming: WingMan Precision, WingMan RumblePad, WingMan Force 3D, WingMan Strike Force 3D, WingMan Formula GP, WingMan Formula Force GP	Two Years	Enduser purchase	Tech Support 02 8850 1192
	Hub	One Year	Enduser purchase	Tech Support 02 8850 1192
	Internet Cameras	Two Years	Enduser purchase	Tech Support 02 8850 1192
	Speakers	Two Years	Enduser purchase	Tech Support 02 8850 1192

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
LOTUS	Software	30 Days	Enduser purchase	0800 275 568

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
MICROSOFT	Software	90 Days	Enduser purchase	ExtremePC
	Basic Mouse, Wheel Mouse, Cordless Wheel Mouse	Two Years	Enduser purchase	ExtremePC
	Intellimouse, Wheel Mouse Optical, Trackball Optical	Three Years	Enduser purchase	ExtremePC
	Intellimouse Optical, Intellimouse Explorer, Trackball Explorer	Five Years	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
MICROSOFT PRESS	Training Publications	N/A		ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
MICRO- SOLUTIONS	All	One Year	End User Purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
MUSTEK	Scanners / Cameras	One Year RTB, Repair or Replacement	Enduser purchase	Comworth Service Department (09)477 0595

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
NETGEAR	All	Varies	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
NETWORK ASSOCIATES	Antivirus Software	30 Days	Enduser purchase	0800 508 333

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
NOKIA	All	1 Year	Enduser purchase	Nokia 0800 665 427 either: A. Set-up - Call Altair Systems - 0900 34357 - costs $1.95 + gst per minute B. Faulty - Call Datacom 0800 800 105

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
OKI	Dot Matrix Printers	One Year RTB	Enduser purchase	Comworth Service Department (09)477 0595
	Dot Matrix Printers Consumables	Seven Days	Enduser purchase	Comworth Service Department (09)477 0595
	LED Printers	One Year RTB, Three Years RTB on certain models and Five Years RTB on printheads.	Enduser purchase	Comworth Service Department (09)477 0595
	LED Printers Consumables	Seven Days	Enduser purchase	Comworth Service Department (09)477 0595

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
OLIVETTI	Consumables	Seven Days	Enduser purchase	Comworth Service Department (09)477 0595

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
PHILIPS	Monitors and Peripherals	Three Years onsite	Enduser purchase	Philips 0800 477 999

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
QUICKEN	All Software	One Year	Enduser purchase	Quicken (09)489 9440

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
SONY	FD Trinitron Monitors	Three Years Onsite	Enduser purchase	Sony Service Centre (09)308 0200
	Flat Panel Display	Three Years Onsite (One Year Backlight)	Enduser purchase	Sony Service Centre (09)308 0200
	DDS Drives	Three Years	Enduser purchase	Connexion Point (09)478 9809
	AIT Drives	Three Years	Enduser purchase	Connexion Point (09)478 9809
	CDRW Drives	One Year	Enduser purchase	ExtremePC
	CDRom	Two Years	Enduser purchase	ExtremePC
	Floppy Disk Drives	Two Years	Enduser purchase	Tech Pacfic
	MO Drives	One Year	Enduser purchase	Connexion Point (09)478 9809
	Digital Video	One Year	Enduser purchase	Sony Service Centre (09)308 0200
	Digital Still	One Year	Enduser purchase	Sony Service Centre (09)308 0200
	Projectors	Two Years	Enduser purchase	ExtremePC
	Projector Lamps	Maximum of 3 months or 1000 hours	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
SYMANTEC	Software	60 Days	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
TARGUS	Carry Cases	Lifetime	Enduser purchase	ExtremePC
	Accessories: Connectivity (except PA250U, PA200U, PA210U)	One Year	Enduser purchase	ExtremePC
	Expansion, Multimedia, Input/Output Devices	One Year	Enduser purchase	ExtremePC
	Power: PA143F, PA150U	One Year	Enduser purchase	ExtremePC
	Power: PA350U, PA375U	Three Years	Enduser purchase	ExtremePC
	Security: PA410S, PA410U	Lifetime	Enduser purchase	ExtremePC
	Security: PA400P, PA400U, PA430U	One Year	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
TEKTRONIX	Colour Laser Printers	One Year	Enduser purchase	Tektronix Helpline: 0800 449 177
	Printer Accessories (Does not include consumables)	One Year	Enduser purchase - must be purchased at same time as printer	Tektronix Helpline: 0800 449 177

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
TOSHIBA	Satellite and Satellite Pro Laptops	One Year - Free pick up and delivery(International)	Enduser purchase	0800 242 288
	Tecra and Portege Laptops	Three Years - Free pick up and delivery(International)	Enduser purchase	0800 242 288
	Accessories	One Year - Free pick up and delivery(International)	Enduser purchase	0800 242 288

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
TURBOLINUX	All Software	Two Years	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
UNIDEN	Phone Products	One Year	Enduser purchase	0800 UNIDEN
	Other	Varies	Enduser purchase	0800 UNIDEN

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
VERBATIM	Media	Lifetime	Enduser purchase	ExtremePC
	Duplicators	One Year	Enduser purchase	Verbatim
	All other products	One Year	Enduser purchase	ExtremePC

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
VERITAS	Backup Software	30 Days	Enduser purchase	0061 29929 9720

Agency	Products	Warranty Period	Warranty Start	First Point Of Contact
XIRCOM	All products	One Year	Enduser purchase	ExtremePC

*The warranty conditions above are only for referecne.They might be changed by manufacturers without prior notice.Please ring to confirm the warranty condition of specific products.
SOFTWARE
All software products are covered by 90 days warranty from the date of purchase by the end-user. However, if the software fails as a result of misuse or hard disk failure the warranty is void.
Product no longer covered by warranty may also be returned for repair and obviously the customer will be charged for these repairs.
If a product fails and you wish to return it for repair you must contact the ExtremePC Returns Department by phone or fax to obtain a return Authorisation number. This number is valid for 14 days.
Please supply the date of purchase and ExtremePC invoice number or serial number of the product. Once the operator has identified the product you will be issued with a Return Authorisation number. This number must be used in all correspondence relation to the product.
The Return Authorisation number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If proof of purchase is required a copy of your sales invoice must be included with the shipment. If the Return Authorisation number cannot be identified the product will be returned immediately at your expense.
You should arrange for and pay the cost of delivery of the product to ExtremePC. ExtremePC will be responsible for freighting the product back to you as soon as the product is repaired.
We will repair or replace the product within 5 working days of its receipt, (although exceptions to this may occur from time to time). Where the product is replaced it will be returned in its original packaging, as we received it.
ExtremePC reserves the right not to effect any Third Party deliveries.
HARDWARE
Hardware products are repaired at different service centres depending on which manufacturer makes the product. Please read this section carefully and follow the appropriate procedure for your product to help ensure that your repair is processed quickly.
There is, of course, no charge for repairing product covered by warranty. Products no longer covered by warranty may also be returned for repair but the customer will be charged for the service.
Procedure: Contact the appropriate service centre, by phone or fax, to obtain a Return Authorisation number. You will need to supply proof of purchase as well as the model number and serial number of the product. Some service centres will ask you to fax the details before the Return Authorisation number is issued.
Once the Return Authorisation number is issued the product should be shipped to the appropriate service centre, (unless the product is covered by on site warranty). The Return Authorisation number should be clearly written on a sticky label placed on the outside of the shipping carton - do not write directly on the carton. If the number cannot be identified the product will be returned immediately at your expense.
If ExtremePC is managing the warranty you are responsible for freight to the service centre - ExtremePC will be responsible for the return freight on the product to you as soon as it has been repaired.
ExtremePC recommends that product returned by post should be sent by registered or certified mail. ExtremePC accepts no responsibility for loss or damage occurring in transit on return to ExtremePC.
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